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FAQs

My order was declined. Why?
Please enter your EXACT billing address or your order may be declined.
Your shipping address may be different.
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Do you sell your products in stores?
No, we sell online through the internet only.
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Do you sell wholesale?
No, we sell retail only.
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Can I return what I order?
Please see our return policy.
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Do you ship internationally?
Please see our shipping policy. International Shipping Now Available! We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

1) Register with Bongo and receive a U.S. shipping address.
2) Enter the Bongo address as both your billing and shipping address.
3) Use the credit card that you have on file with Bongo as the payment method.
4) Once the order arrives at Bongo, log into your account to forward to your country.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click on the Bongo logo in the corner to get started!
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How do I find my size?
Please see our size charts.
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We have a girl scout troop event.
Can you provide any informational material about your products?
Please contact us for brochures.
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I am a journalist.
Could I borrow some of your products for a photo shoot and/or article?
Please see our press center and contact us.
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How do I contact you?
Please see our contact form.
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